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My Toolkit

Additional reading/viewing

Craig’s Story

Craig’s Story

Watch on YouTube

Joy’s Story

Joy’s Story

Watch on YouTube

David’s Story

David’s Story

Watch on YouTube

Angie’s Story

Angie’s Story

Watch on YouTube

Colin’s Story

Colin’s Story

Watch on YouTube

Sarah’s Story

Sarah’s Story

Watch on YouTube

Medical Practice Stories

Here, clinical and non-clinical members of staff discuss their experiences of Person Centred Care in their own medical practice.

Dori, Reception Supervisor – Teamwork

Watch on YouTube

Alex, GP Partner – End of life care conversations

Watch on YouTube

Mary, Practice Nurse ­– Removing the pressure

Watch on YouTube

Yvonne, Practice Manager – Inviting comments

Watch on YouTube

Chin, GP Registrar – Collaborating to make a plan

Watch on YouTube

Vicky, GP Registrar – A PCC way of working

Watch on YouTube

Laura, Doctor – Being the patient’s advocate

Watch on YouTube

Ruth, Receptionist/Secretary – Offering reassurance

Watch on YouTube

Downloads

Seven Cs at-a-glance

Seven Cs at-a-glance

This sheet contains useful at-a-glance summaries of all the Cs.

A3 Download A4 Download

Seven Cs at a glance for reception staff

Seven Cs at a glance for reception staff

This sheet contains useful at-a-glance summaries of all the Cs tailored towards reception staff.

A3 Download A4 Download

HIV fact sheet

HIV fact sheet

There has been new guidance on HIV in recent years. The people living with HIV who took part in this project would really appreciate it if you would take a few minutes to look at the latest facts and information.

Download

Emotional Vocabulary

Emotional Vocabulary

These words can help people express what they are really feeling. Why not use these with patients as part of your Caring Conversations?

A3 Download A4 Download

Emotional Imagery

Emotional Imagery

If you have time before or at the end of an appointment, why not use these pictures to find out what patients are thinking and how they feel?

A3 Download A4 Download

Vocabulary & Image Survey

Vocabulary & Image Survey

Use these vocabulary and image sheets to survey people visiting your surgery. We’ve left one blank for you to write your own questions.

A5 Download Template Download

CPD certificate

CPD certificate

Please download your certificate and ask your practice manager to complete and sign it.

Download

A Way with Words poster

A Way with Words poster

The way in which we use language can have an important impact on the culture of the environment. This language poster has been developed to raise awareness of language used and how we can develop language to be more positive and person centred. Why not take a look at the examples and create your own in your practice.

A3 Download A4 Download

Positive Inquiry Tool

Positive Inquiry Tool

Using these tools to help you find out more about how patients feel when they visit your medical practice.

A3 Download A4 Download

 

 

 

Additional Reading

Discover more about Waverley Care and our work.

www.waverleycare.org

For more information on the House of Care visit:

http://www.alliance-scotland.org.uk/what-we-do/our-work/primary-care/scotlands-house-of-care/

For more information on Lipodystrophy visit:

http://www.aidsmap.com/Lipodystrophy/page/1045065/

Find out more about Professor Belinda Dewar’s work in care home settings.

http://myhomelife.uws.ac.uk/scotland/resources/

HIV E-learning for health and social care.

http://www.hivaware.org.uk/resources/e-learning

Recognition and diagnosis of HIV infection

http://www.nes.scot.nhs.uk/education-and-training/by-theme-initiative/public-health/health-protection/blood-borne-viruses/recognition-diagnosis-of-hiv-infection.aspx

HIV information in general

www.aidsmap.com

Royal College of Nursing module on HIV & Stigma.

https://www2.rcn.org.uk/development/practice/cpd_online_learning/hivaids_-_what_you_need_to_know/stigma_and_myths

NES Blood Borne Virus modules are also available on Learnpro

 

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